New Hint Logo.png

Hint Health

Direct Primary Care (DPC) is a healthcare delivery model that is gaining popularity here in the United States.  DPC is an alternative to the insurance driven Healthcare model that has dominated American Healthcare since the late 60's. Direct Primary Care (DPC) is a compelling alternative in that is has the ability to improve access to high quality and affordable primary care while significantly reducing downstream healthcare costs.

Hint Health provides software for the Direct Primary Care market. The Hint Health technology platform connects DPC healthcare providers with employers, their employees, and other individuals looking for affordable, personal, high quality healthcare. The Hint Health platform makes management of healthcare delivery easy, saving time and money.

HINT Concept Graphic.png

Hint Healthcare Projects

1.) Lead Generation - aka "The Landing Page"

Design the inbound lead management process in anticipation of  Hint Health's participation in DPC industry conferences. 

 

2.) Health Plan Participant Management Interface 

Design the Hint Health employee management module to allow for the management of large numbers of health plan participants.

 

Project 1 - Lead Generation

 

My Role

  • Design Stories

  • Notification Copy

  • Task Flows

  • Interface Design

 

Design Stories

  • Prospect can go to the landing page
  • Prospect can see value proposition
  • Prospect can see call to action
  • Prospect can click on call to action button
  • Prospect can enter their name, email address, phone number
  • Prospect can be prompted to fix errors in their contact information - (see Copy 1)
  • Prospect can see where the error are in their contact information
  • Prospect can fix errors in their contact information
  • Prospect can re-submit their contact information
  • Prospect can see confirmation of successful submission of their contact information - (see Copy 2)
  • Prospect's contact information can be deposited directly into RelateIQ DB from web form
  • Prospects can receive email from RelateIQ thanking them for submission of their contact information - (see Copy 3)
  • Zak can get notified as soon as a new prospect's contact info is successfully entered into the web form - (see Copy 4)
 

Task Flows for Lead Generation / Landing Page

Hint Landing Pg TF 1.jpg
 

Notification 1

  • Contact modal data validation error message

  • Target - Screen, Web form

 

Please fix the following errors

  • First name is required

  • Last name is required

  • Email address is required

  • Please provide a valid email address

  • Please provide a valid 10 digit phone number

  • Please provide your phone number in the format XXX-XXX-XXXX

 

Notification 2

  • Confirmation upon successful submission of contact information

  • Target - Confirmation email sent to new prospect.

 

Thank you for your interest in Hint Health. One of our consultants will contact you shortly.

 

Notification 3

  • Confirmation upon successful submission of contact information.

  • Target - Email to new prospect

 

Dear <<first name>>

Thank you for your interest in Hint Health. You’ve taken the first step towards streamlining the administration of your practice. 

Here at Hint Health we’re passionate about providing medical practitioners a cost effective way to get out from under the burden of practice administration.  Let Hint Health focus on membership management, compliance, and billing so that your physicians can focus on patient care.

We’re looking forward to working with you to learn more about your practice and how we can help.

Best regards

Zak Holdsworth

CEO

Hint Health

 

 

Project 2 - Health Plan Participant Management Interface

Billing and Participant Management Task Flows

 Hint Health Login Task Flow v1

Hint Health Login Task Flow v1

 
 Billing and participant management task flow V1

Billing and participant management task flow V1

 
 Billing and participant management task flow V2  - Removal of Individuals from the billing process  - Improved modularization of payment methods  - Incorporation of the ACH payment process.&nbsp;

Billing and participant management task flow V2

- Removal of Individuals from the billing process

- Improved modularization of payment methods

- Incorporation of the ACH payment process. 

 

Invoice Concepts

Invoice designs to support collaborative payment processing.  Employer would have the ability to review a preliminary invoice via web form. In the event of a change in employment status the web form would allow for the removal of employees and their dependents from the company health plan.

 Standard Invoice

Standard Invoice

 
 Editable Invoice

Editable Invoice

 

Employer Participant Management Interface Concepts

Employer management interfaces that would enable the management of large numbers of employees in the company health plan.

  • Changes included eligibility and participation status as well as email address. 
  • Includes a table summarizing changes with in the current billing cycle.

 

Version 1 - "Basic"

  • Unlock user profile with checkbox

  • Direct edit capability of participant data

 Unlock one participant profile for editing.

Unlock one participant profile for editing.

 
 Unlock multiple participant profiles for editing.

Unlock multiple participant profiles for editing.

 

Version 2 - "Manage and undo multiple changes simultaneously"

  • Unlock with checkbox

  • Buttons to edit values

  • Addition of ability to "Undo", "Cancel"

  Unlock one participant profile for editing.

Unlock one participant profile for editing.

 
  Unlock multiple participant profiles for editing.

Unlock multiple participant profiles for editing.

 

Version 3 - "Basic +"

  • Remove option only

  • Color coded status change

  Remove one or more participants

Remove one or more participants

 
 Undo removal of one or more participants

Undo removal of one or more participants

 

Version 4 - "Basic +"

  • Remove option only - Color coded button

  • Color coded status change in summary of changes

  Remove one or more participants

Remove one or more participants

 
  Undo removal of one or more participants

Undo removal of one or more participants

 

Version 5 - "In-line Edit Modal"

  • Edit participant data directly in the participant list

 Select one or more participants to edit.

Select one or more participants to edit.

 
 In-line modal allows for direct editing in the list.

In-line modal allows for direct editing in the list.

 

Version 6 - Final Version To Production

  • HIPAA compliance dictated different views of employee / member data between the employer and the healthcare provider.
  • Basic removal capability on the employer side.
  • Ability to see member status on the provider side
  • Ability for the provider to send multiple invitations to prospective eligible employees
 Employer view of Eligibility List

Employer view of Eligibility List

 
 Healthcare Provider View of the Eligibility List

Healthcare Provider View of the Eligibility List

 

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